Whether you are a first-time visitor or returning to SpinPalace, this guide covers the essential features you need to know.

Prerequisites

• A valid email address and a phone number for account verification.
• Government-issued ID or passport (for KYC procedures).
• Proof of address (utility bill or bank statement, not older than 3 months).
• A stable internet connection (mobile or desktop).
• One of the accepted payment methods (credit/debit card, e‑wallet, or bank transfer).
• Minimum age of 18 (or legal gambling age in your jurisdiction).

How to Sign Up

1. Go to the official site and click the “Sign Up” or “Register” button.
2. Fill in your personal details: full name, date of birth, email, phone, and address.
3. Choose a username and a strong password (at least 8 characters with a mix of letters, numbers, and symbols).
4. Select your preferred currency and enter any bonus code if available.
5. Check the box to accept the terms and conditions (read them first).
6. Confirm your email by clicking the link sent to your inbox.
7. Complete the phone verification via SMS code (optional but recommended for faster withdrawals).

How Wagering Works

Wagering requirements determine how many times you must play through a bonus before you can withdraw winnings. For example, imagine you claim a 100% deposit match up to €200 with a 35x wagering requirement. You deposit €100 and receive €100 in bonus funds. The total amount to wager is: (deposit + bonus) × wagering requirement = (€100 + €100) × 35 = €200 × 35 = €7,000. You must place bets totalling €7,000 before any winnings from the bonus can be cashed out. Different games contribute differently: slots usually count 100%, table games may count 10–20%, and live dealer often 0%. To calculate your effective wagering contribution, multiply your bet amount by the game’s contribution percentage. For instance, a €10 bet on slots counts €10 toward the requirement, while the same bet on blackjack (20% contribution) counts only €2. Always check the specific bonus terms for game restrictions.

Is It Safe?

Yes, the casino operates under a valid license from a reputable jurisdiction (e.g., Malta Gaming Authority or UK Gambling Commission). It uses SSL encryption to protect your data and transactions. Random number generators (RNG) are audited by independent testing agencies like eCOGRA or iTech Labs. Additionally, responsible gambling tools such as deposit limits, self-exclusion, and reality checks are available. Important: If you play from a country where the casino holds only a Curacao license, winnings may be subject to local income tax — consult a tax advisor.

Financial Operations

Deposits are instant, while withdrawal times vary by method. The table below summarises typical processing times and fees.

Always verify your account before requesting your first withdrawal to avoid delays.

Fix It Fast

Login Issues

Reset your password via the “Forgot Password” link. If the problem persists, clear your browser cache or try a different browser. Contact support if you still cannot log in.

Bonus Not Credited

Ensure you entered the correct bonus code during deposit. Some bonuses activate automatically only after a minimum deposit. Contact live chat if it does not appear within 10 minutes.

Game Not Loading

Update your browser to the latest version. Disable ad-blockers or VPNs temporarily. Alternatively, use the mobile‑optimised site (progressive web app) by launching from your browser’s home screen.

Withdrawal Stuck

First, check if all documents are verified. Withdrawals are processed within 48 hours after approval. If it exceeds 5 business days, escalate to support via email or phone.

Account Blocked

Contact customer support immediately. Most blocks occur due to incomplete KYC or suspected duplicate accounts. Provide the requested documents to unblock it.

Pro Tips

If your withdrawal is delayed beyond the expected timeframe, follow these steps:

• Check your email for any pending verification requests. Often a missing document is the cause.
• Log into your account and view the transaction history to confirm the withdrawal status (pending, approved, or processed).
• Contact live chat for an update. Most queries are resolved within minutes.
• If no response within 24 hours, send an email to support with your username, withdrawal amount, and date.
• As a last resort, contact the casino’s licensing authority or use an Alternative Dispute Resolution (ADR) service. Expect a resolution within 14 business days.

Players Ask

What is the minimum deposit?

The minimum deposit is typically €10 or the equivalent in your currency.

How long does a withdrawal take?

Withdrawal times vary: e‑wallets 24–48 hours, credit cards 3–5 days, bank transfers up to 7 days.

Can I play on my phone?

Yes, the casino offers a fully mobile‑optimised website and a progressive web app that you can launch from your browser. No native app download is needed.

Is my money safe?

Yes, player funds are kept in segregated accounts and the site uses 128‑bit SSL encryption.

What documents are needed for verification?

You will need a copy of your passport or ID, a recent utility bill, and sometimes a photo of the payment method used.

Are there any country restrictions?

Yes, certain countries are restricted due to licensing agreements. Check the terms and conditions for the full list.

How do I set deposit limits?

Go to the responsible gambling section in your account settings. You can set daily, weekly, or monthly limits.

Can I try games for free?

Most slots and table games have a “demo” mode that lets you play with virtual credits.

What should I do if I have a gambling problem?

Use the self‑exclusion tools or contact organisations like GamCare or BeGambleAware.

This guide covers the essentials to get started at the casino. Always play responsibly and enjoy the experience.